How to Request a Private Paranormal Investigation (And What You Really Do Not Need)
You have been thinking about reaching out to a paranormal investigation team. Maybe for weeks. Maybe longer. You have read articles, checked a few websites, possibly even typed out a message and deleted it. The activity in your home has not stopped, and you have reached the point where doing nothing feels worse than asking for help.
But you are stuck on one thing: what do you actually say?
This is one of the most common barriers we see at KASE Paranormal. People know they want help. They just do not know how to ask for it. They worry about sounding silly, about not having enough to say, or about getting it wrong somehow. If that is where you are right now, this post is written specifically for you.
The truth is, there is no wrong way to get in touch. But if it helps to know what is useful, what is optional, and what you genuinely do not need, here it is. If you have already worked through some of the practical steps in our guide on what to do if you think your house is haunted, you are probably more prepared than you think.
Not sure where to start? Just say hello. We will take it from there.
What Is Genuinely Useful to Mention
When someone contacts us for the first time, we are not looking for a polished account or a perfectly structured report. We are looking for enough context to understand your situation so we can respond helpfully.
The most useful things you can include are straightforward.
A rough idea of where you are. You do not need to give your full address at this stage. Just the general area. Kent, East Sussex, South East London, that sort of thing. This tells us whether you are within our operating area and helps us plan if a visit becomes appropriate.
What type of property it is. A terraced house, a flat, a detached property, a workplace. This is not about judging your home. It is about understanding the environment. A Victorian terrace behaves differently to a 1970s build, both structurally and in terms of the kinds of normal explanations we might need to rule out.
What you have been experiencing. In your own words, however you want to describe it. You do not need to categorise it or use paranormal terminology. "I keep hearing footsteps upstairs when no one is there" is just as useful to us as anything more technical. If multiple things have been happening, mention as many as you can think of.
How long it has been going on. Roughly. Has this been a few weeks, a few months, years? Activity that started recently often points us in a different direction than something that has been present since you moved in.
Who else lives in the property. This helps us understand the household. If there are children involved, that shapes how we approach things. We take particular care with families, and you can read more about how we handle that in our post on how KASE supports households and families.
Whether there are specific rooms or times of day that seem more active. This is not essential, but if you have noticed a pattern, it is worth mentioning. Patterns are one of the first things we look for.
That is it. That is enough for us to have a meaningful first conversation with you and work out the best next step.
Things That Can Strengthen Your Request (But Are Not Required)
Some people get in touch and they have already been gathering information, sometimes without realising it. If you have any of the following, it is worth mentioning or attaching when you contact us. But if you do not have any of it, that changes absolutely nothing about how seriously we take your enquiry.
Photos of the Property or Specific Rooms
A few phone photos of the areas where activity seems concentrated can be helpful. They give us a sense of the layout, the lighting, the type of building, and sometimes flag things we might want to check, like old wiring routes, structural features, or proximity to external noise sources. You do not need to stage anything or take photos in the dark. Normal daytime shots are ideal.
An Activity Log or Diary
If you have been writing down what happens, when it happens, and who was present, that is genuinely valuable. It does not need to be formal. Notes on your phone, a scribbled notebook, even voice memos count. The important thing is having something recorded close to the time it happened rather than relying entirely on memory weeks later. Our homeowners' guide covers how to keep a useful log if you want to start one.
Audio or Video Clips
If you have captured anything on your phone that you think is relevant, send it over. It might be a recording of a strange sound, a clip from a doorbell camera, or footage from a baby monitor. Most of the time, these turn out to have straightforward explanations, and that is fine. Occasionally, they contain something worth investigating further. Either way, we would rather see it than not.
Any History You Know About the Property
Have you lived there long? Do you know anything about previous occupants or the building's past? Has anyone else mentioned experiences in the property before you? This kind of background can be useful context, but please do not feel you need to research your own house before contacting us. Historical research is part of what we do.
All of this is optional. It can speed things up and give us a fuller picture from the start, but none of it is a prerequisite for getting in touch.
What You Absolutely Do Not Need
This is the part that matters most, because this is where people get stuck. Here is what you do not need before contacting a paranormal investigation team.
You do not need proof. You do not need to have captured anything on camera. You do not need audio recordings, thermal images, or readings from equipment you do not own. If you had proof, you probably would not need us. The whole point of an investigation is to gather evidence in a structured way. That is our job, not yours.
You do not need a dramatic story. Most cases we investigate are not dramatic. They involve persistent, low level activity that is unsettling rather than terrifying. Hearing the same unexplained sound every few nights, objects not being where you left them, a room that never feels right. If your experience sounds "boring" to you, it does not sound boring to us. Quiet, consistent patterns are often the most interesting cases from an investigative standpoint.
You do not need to know what is causing it. You do not need to have a theory. You do not need to have decided whether you believe in ghosts. You do not even need to use the word "paranormal" if it does not feel right. "Something is happening in my house that I cannot explain" is a perfectly valid reason to get in touch.
You do not need permission from anyone else to make initial contact. If you live with a partner, housemates, or family members who are sceptical or uncomfortable with the idea, that is understandable. But reaching out for an informal conversation does not commit you or anyone else to anything. We are happy to talk things through with you privately before any decisions are made about a visit.
You do not need to have tried everything else first. Some people feel they should exhaust every other option before contacting investigators. You do not have to have called an electrician, hired a plumber, smudged every room, or consulted a medium before speaking to us. If you have done some of those things, great, we would like to hear about it. If you have not, that is fine too. We will help you work out what is worth checking.
You do not need to write a long message. A few sentences are enough. "We have been hearing unexplained noises in our house for a few months and we live in Maidstone. Can we have a chat?" is a perfectly good first message. We will ask the right questions from there.
What Happens After You Get in Touch
Once you contact us, a member of the team will respond personally. We do not use automated replies or generic scripts. Someone will read what you have written and come back to you with a genuine, thoughtful response.
In most cases, the next step is an informal conversation. That might be over email, by phone, or via social media, whatever suits you best. The purpose of that conversation is to understand your situation properly and to talk through whether a visit would be helpful or whether your concerns can be addressed without one.
If an on-site investigation is the right next step, we will discuss what that involves, agree on a time that works for you, and answer any questions you have beforehand. We cover the full process on our private investigations page, and if you are worried about whether an investigation could make things worse, we have addressed that directly in our post on whether investigations escalate activity.
Everything is confidential. Everything is free. And there is no obligation at any stage.
You Do Not Have to Have It All Figured Out
The people who contact us are not paranormal experts. They are not researchers or hobbyists. They are people living in homes where something does not feel right, and they want someone to take that seriously.
That is exactly what we do. We listen, we investigate, and we give you honest answers. Whether the explanation turns out to be a faulty boiler, a draught from a blocked chimney, or something we genuinely cannot explain, you will walk away with more clarity than you had before.
If you have been sitting on this for a while, you do not need to wait until things get worse or until you have a filing cabinet full of evidence. You just need to say hello.
Get in Touch With KASE Paranormal
KASE Paranormal offers private home and business investigations across Kent and the wider South East. You can read more about how that works here: https://www.kaseparanormal.co.uk/private-investigations
If you would like to reach out, you can:
● Use a short contact form to describe what you are experiencing in your own words: https://www.kaseparanormal.co.uk/contact-us
● Request a free chat about your situation in the contact form
● Contact us via email: info@kaseparanormal.co.uk
Find us on social media:
● Facebook at Kent and South East Paranormal
● Instagram @KASEParanormal
● X/Twitter @KASEParanormal
You can also read other articles on our blog if you want to think things over before deciding what to do next: https://www.kaseparanormal.co.uk/blog